Refund Policy

Last updated: 24 June 2026

1. Overview

This Refund Policy applies to payments made for VoterIQ services, including access to our website, dashboards, analytics tools, AI-assisted political intelligence, reports, research workflows, issue tracking, constituency-level insights, and related digital services.

2. Digital Service Access

VoterIQ provides digital and subscription-based services. Once payment is completed and access to the platform, dashboard, reports, data, analysis, or related service is activated or made available, the service is considered delivered.

3. Strict No-Refund Policy

All payments made to VoterIQ are final and non-refundable. We maintain a strict no-refund policy for all plans, subscriptions, dashboard access, reports, analytics, AI-generated insights, research support, onboarding fees, setup fees, renewals, upgrades, and any other paid services.

No refund, cancellation refund, partial refund, exchange, adjustment, credit, or carry-forward will be provided after a successful payment, except where a refund is mandatory under applicable law.

4. User Responsibility Before Payment

Before making a payment, users are responsible for reviewing the selected plan, service scope, features, pricing, billing cycle, and suitability of VoterIQ for their requirements. By completing payment, you confirm that you have reviewed the service details and agree to proceed with the purchase.

5. Non-Refundable Circumstances

Refunds will not be issued for reasons including, but not limited to, change of mind, non-usage of the service, partial usage, dissatisfaction after access is provided, change in campaign requirements, incorrect plan selection, lack of required user inputs, delays caused by the user, or inability to use the platform due to user-side technical issues.

6. Failed, Duplicate, or Pending Transactions

If a payment is debited from your account but the transaction fails, remains pending, or is duplicated due to a payment gateway, banking, or technical issue, the amount will be handled as per the payment gateway or bank settlement process. In such cases, users may contact us with the transaction details so we can help verify the payment status.

Where a duplicate successful payment is clearly identified for the same service, same user account, and same billing period, VoterIQ may review the case and take appropriate action in accordance with applicable payment gateway, banking, and legal requirements. This does not change the strict no-refund policy for valid successful purchases.

7. Service Issues

If you face difficulty accessing a paid service, please contact us so we can review and assist with access, activation, or technical support. Providing support or resolving access issues does not create a right to refund.

8. Changes to Services

VoterIQ may improve, modify, add, remove, or update features from time to time for operational, technical, legal, security, or business reasons. Such changes do not make completed payments refundable.

9. Contact for Payment Queries

For payment-related queries, please contact us at contact@voteriq.in with your name, registered email address, payment date, transaction reference, and a brief description of the issue.